Download Our Latest Playbook: Boosting Customer Engagement with SMS and Email Marketing

Convert New Customers

Win back lost customers

The single best way you can win back customers that are slipping away is by reaching out

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Ditch the one-size fits all win back

Customer's leave your business at all different stages. It is important to make sure you are trying to win them back with personalized, timely messaging.

A new customer is
6 to 7x
more expensive
to retain than an exisiting customer*
*Frederick Reichheld, Bain & Company

Get smarter about following up

More than 60% of your customers will leave your business for longer than two months before coming back. It is important to have a way to capture these people and get your brand top of mind.

Resend with a different subject line if a contact does not open

Customers don't open every email you send, in fact they open few of them! Make sure you are relying on more than a single email for getting customers back into your business.

Send separate messages based on  contact’s previous behavior

Rebuilding your relationship is important after a customer leaves your business. Make sure you are reaching out with a personalized message based on their behavior, not a one-size-fits-all approach!

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