Customer's leave your business at all different stages. It is important to make sure you are trying to win them back with personalized, timely messaging.
More than 60% of your customers will leave your business for longer than two months before coming back. It is important to have a way to capture these people and get your brand top of mind.
Customers don't open every email you send, in fact they open few of them! Make sure you are relying on more than a single email for getting customers back into your business.
Rebuilding your relationship is important after a customer leaves your business. Make sure you are reaching out with a personalized message based on their behavior, not a one-size-fits-all approach!