Updated February 2nd 2018
All Users must follow this Acceptable Use Policy (AUP) in their use of our Services. If you violate this policy, we may suspend or terminate your account. We may also suspend or terminate accounts according to our Terms of Services where we see behavior, content, or other factors that poses a threat to our system.
You are not allowed to use the Services to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:Emails offering to sell illegal goods or services
Emails that violate CAN-SPAM Laws or CASL Laws
Pornography/sexually explicit content
Due to higher-than-average abuse complaints, we do not allow the following industries to use the Services.
Escort and dating services
Work from home, make money online, and lead generation opportunities
Gambling services or products
Credit repair and get out of debt opportunities
List brokers or list rental services
Selling “Likes” or followers for a social media platform
Sending Subject to Additional Scrutiny
We’ve also found that certain types of content may cause higher-than-average abuse rates. In general, hard bounce rates should be under 5%, and spam complaint rates should be less than 0.1%. For that reason, we may closely review, suspend, throttle, or disable accounts that exceed these rates and/or offer the following services, products, or content:Online trading, day trading tips, or stock market related content
Daily horoscope reports
Mortgages and loans
Nutritional, herbal, and vitamin supplements
Adult Entertainment/Novelty Items
Services that support programmatically sending mail on behalf of third parties without creating or reviewing the content
We work hard to maintain the positive reputation of our system, but we count on our customers to pitch in too. You may not:
Send Spam. Spam can be in the form of bulk emails or one to one commercial emails. For bulk emails we use the definition by Spamhaus, in short “unsolicited bulk email.” For single commercial emails, we define spam as any message that violates CAN SPAM law.You must be able to point to an opt-in form or show other evidence of consent for bulk email.
Put into your Email or Account any material that wasn’t created by you, provided for you to use, or that would violate anyone’s rights. That includes text, photos, graphics, and other content.Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information on the Website or in any Emails created or sent using our Service.
Share your password.
Decipher, decompile, disassemble, or reverse engineer any of the software on our Website, or in any way used or downloaded from the Website.Use any of the software on our Website, or downloaded from the Website, to create a competing product.Use an outside unsubscribe process when sending bulk content to a list hosted in the Services.
Set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
Import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
Send email that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
Upload or send to purchased, rented, third-party, co-reg, publicly available data.Host content on our servers for any purpose other than to use in the Service.
Delete, bulk unsubscribe, or otherwise modify your list in order to avoid our billing thresholds.
Spam and Best Practices
You may only use Services to email People in accordance to CAN-SPAM or any other international regulations. It is in the best interest for all of our Users to not send spam, therefore we require you to have explicit consent to send emails to People. By sending an email through our Service you are consenting that you have gotten explicit consent through a manner that complies with spam laws. We have the right to suspend your terminate your Account at our discretion if you violate spam or best practices.